Refund and Returns Policy

At High on Clothing (HOC), we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help!

1. Eligibility for Returns

You can request a return or exchange within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in its original packaging.

• Tags and labels are still attached.

• The product is not listed under non-returnable items (e.g., sale items, innerwear).

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Items purchased on sale or clearance.

• Accessories, undergarments, and custom-made products.

• Items that show signs of wear, washing, or damage.

3. Refund Process

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed within [7] business days.

• Refunds will be credited to your original payment method (credit card, UPI, or bank transfer).

• Shipping charges (if any) are non-refundable.

4. Exchange Policy

• Exchanges are only applicable for size or defective product issues.

• If the requested size is unavailable, a refund or store credit will be issued.

5. How to Initiate a Return?

To request a return or exchange:

1. Email us at [support@highonclothing.com] with your order details.

2. Our team will review your request and provide return instructions.

3. Ship the item back to us using a trackable shipping method.

4. Once received and verified, we will process your refund/exchange.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time:

• Check with your bank or payment provider.

• Contact us at [support@highonclothing.com] for further assistance.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product for a quick resolution.

8. Contact Us

For any questions related to refunds and returns, reach out to us:

📧 Email: [support@highonclothing.com]
📞 Phone: [+91 88875 48874]

We appreciate your trust in High on Clothing (HOC) and look forward to serving you again! 🚀